Our Store Policies
What You Need to Know
We believe that honesty is the best policy for today’s online shopping market. In that spirit, we designed the most generous, fair and transparent policies for our customers. Learn more below, and reach out with questions.
Shipping Policy
Because We Care
Delivery
Delivery Please note at peak times delivery options may vary.
Find out more below about the delivery options available to you.
1. Next Day Delivery (Monday to Friday) - £8 or free on orders over £100
Dispatched same day and delivery the following working day for orders placed by 4pm.
Orders must be placed before 4pm from Monday to Thursday to be delivered the next day. Orders for next day delivery placed after 4pm will be dispatched the following working day.
Please be advised that the delivery days do not include Weekends or Bank Holidays.
2. Standard Delivery - £5.00 or free on orders over £60
Delivery within 3-5 working days. Courier delivers Mon-Fri. PLEASE NOTE - this excludes weekends and Bank Holidays.
UK Mainland Orders
UK mainland orders received by 4pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs & Next Day Delivery is not available in all Northern Ireland regions. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
Order & Delivery Processes
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays)
Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements.
Liability
Saranna-Scents does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
Returns
We aim to provide the best service and products to all of our customers, however if you have any issues with the items you purchase, we are more than happy to resolve this matter as quickly as possible - you can contact us via our email address sarannascents@gmail.com providing your:
Full name
Address
Order number
Reason for exchange/refund
Payment method
Please allow up to 48 hours for a response.
To be eligible for a return, your item must be unused and in the original package that you received it.
You have 14 days from receipt to request a refund or exchange with photos of the damaged item via email. Once the 14 days have passed since your purchase, we cannot offer you a refund or exchange.
Please note unwanted items will not be refunded/exchanged.
Refunds will be processed using the same method of payment within 14 days. Please note the cost of shipping will not be refunded.